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Jennifer Rutley

We are in the business of helping organizations facilitate conversations so they can come together, think better, and move forward. Sometimes we facilitate conversations that all parties are eager to engage in; other times it’s not so easy.

Difficult conversation...

Mason Smith

You are a business professional. You know your stuff. Before tackling any major business task, you familiarize yourself with best practices, design a plan, organize the appropriate people and watch a clip from your favorite comedy. Like many people, you may find the last step in this list out of place. Yet, it may be the most important step you can take to maximize your effectiveness.

Barbara Fredrickson, a leading scholar within social psychology, has...